Australia has a country wide emergency phone number – in case of any life-threatening emergency you can contact Police, Fire or Ambulance by calling triple zero “000” from a mobile or land-line device. Click below for more information about Crisis Support.
OSHC is health insurance to assist international students (and their dependents, such as spouses and children under 18 years old) to afford the costs of unplanned medical and hospital care while they study in Australia. It is a requirement by the Department of Home Affairs that you must have OSHC and that you maintain this throughout your studies in Australia.
OSHC provides a safety net for medical expenses for international students, similar to that provided to Australians through Medicare. Additionally, OSHC includes access to some private hospitals and day surgeries, ambulance cover and benefits for pharmaceuticals.
If you come to Australia on a visa other than a student visa and undertake a short course of study of three months duration or less (for example an ELICOS course) you will not be eligible for OSHC. It is wise to purchase travel or private medical insurance in this case.
You will have been asked for an OSHC payment in the Eynesbury offer package you received and when you arrive, Eynesbury will organise your OSHC card with your enrolment. Take note of the expiry date and make sure you extend the OSHC when the cover ends. Read more about OSHC on Allianz Care Australia’s website, including how to claim or receive support, or visit the Department of Home Affairs’ website or privatehealth.gov.au for more information.
If you need to visit a doctor or medical centre, show your card at the end of the visit. You will be charged the doctor’s fee and the government fee component of that may be processed by the medical centre. If the medical centre is not able to process the government fee, pay the total amount, keep the receipt and you can claim the government fee back from your OSHC provider.
Allianz Care Australia has two different ways you can make an OSHC claim.
Find out more about making an OSHC claim here.
Login to your account on www.allianz.com.au and register your policy
You can manage your OSHC policy with the Allianz MyHealth App. Access your membership card, submit a medical claim, check the status of your claims or view your policy documents at the touch of a button, anytime, anywhere.
OSHC members have access to Allianz Care Telehealth, a service powered by Doctors on Demand. This allows you to speak to an Australian-registered telehealth doctor 24/7 via video call. You can speak to a doctor on demand whenever you need to, or book an appointment for a time that suits you.
Any more questions? Visit the Allianz help centre or contact them directly:
1800 651 349
Within Australia
13 67 42
From overseas
+61 7 3305 8841
8am to 8pm AEST, Monday to Friday
Non-Peak times: 8am to 11am AEST, Monday to Friday
If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline. We can help you:
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.
Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781
Allianz Global Assistance OSHC
Locked Bag 3001
Toowong QLD 4066
